CICIOSO BOUTIQUE HOTEL UNIPESSOAL LIMITADA
TERMS AND CONDITONS
1 - Bookings and payments
Your booking must be accompanied by full payment of the cost of your stay and implies acceptance of these General Conditions.
Once your booking has been confirmed, you will receive an e-mail confirming the details of your stay (booking number, date of arrival and departure, number of guests and rooms, and advance payment).
Payment methods
Payment by debit or credit card, VISA or Mastercard, Amex . Card details are required as a guarantee and payment at the time of booking in order for the booking to be considered valid.
VAT
All prices quoted on our website or elsewhere for rooms and services include VAT (the general sales tax in Portugal). If VAT rates change, we reserve the right to alter our prices accordingly.
Children/Babies
Accommodation for babies up to 3 years old is free of charge.
Pets
Pets are not allowed in general. However, please check the possibility in your specific case.
Smoking
Smoking is not permitted throughout the hotel.
2 - Booking cancellation policy
For the NON-REFUNDABLE rate, there is no refund of the prepaid amount.
Cancellations made more than 3 days before the arrival date will not incur any charges. For cancellations made within 3 days prior to arrival, the full amount of the booking will be charged. In the event of a no-show, the guest will have to pay the full amount of the booking.
If we have to change or cancel your booking:
We don't expect to have to make any changes to your booking, however, sometimes problems occur and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to carry out or complete essential repair or renovation work, or for other reasons unforeseen at the time you made your booking, which are beyond our reasonable control.
If we have to change or cancel your booking, we will use our reasonable endeavours to offer you a suitable alternative booking. If we are unable to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund the full amount you paid us for the booking, but you will have no further liability for any other loss you may suffer.
3 - Arrivals / Departures
Arrivals
Please give us your best estimate of arrival time. Check-in takes place between 15:00 and 21:00. If guests arrive earlier, we will do our best to store their luggage until they enter the room, but we cannot be held responsible for any loss or damage. For arrivals after 9pm, please inform us in advance to see how we can best facilitate arrival.
Departures
As a general rule, check-out must take place between 08:00 and 11:00. If guests wish, subject to availability, we will endeavour to store their luggage at our reception, but we cannot be held responsible for any loss or damage.
Check-in and check-out will be permitted outside the stipulated times, provided the rooms are vacant and subject to availability.
4 - Housekeeping
Cicioso Boutique Hotel guarantees optimum room hygiene conditions, with its specialised cleaning staff carrying out thorough cleaning and disinfection before guests arrive and after their departure. Stays of more than 1 night include a daily cleaning of the bedroom. With regard to towels, in the interests of environmental conservation, you are kindly requested not to throw them on the floor for replacement unless absolutely necessary.
5 - Noise
In order to avoid disturbances that cause inconvenience and affect the tranquillity and rest of the neighbourhood, we ask that noise levels be kept to a minimum during quiet hours (22H00 - 09H00).
6 - Data protection
The confidentiality and secrecy of all personal information provided by guests will be maintained. The data is entered into the reservation and contact information system. In accordance with European data protection legislation, guests can rectify or cancel their details whenever they wish. If you have any questions or need additional information on this subject, please contact us at .
7 - Civil liability
A is not responsible for damage caused by guests, loss, theft or accidents inside or outside the flat. If guests jam the lock and it is necessary to call a technician, the respective charges will be attributed to the guests.
8 - Our rights of access
In addition to the daily cleaning services, our staff or maintenance team may need access to your room if there is an unforeseen problem, to investigate a complaint you have made or to carry out certain routine checks on the property. Should this occur, we will do our best to inform you in advance of the date and time we will need access.
9 - Our right to evict
We may terminate our contract with you and ask you to leave your accommodation immediately if
- We believe that you or your company have breached these terms and conditions;
- We believe that your behaviour or that of your company puts the safety of our visitors or our staff at risk;
- Complaints of anti-social or unacceptable behaviour are made against you or your company;
- You or your company cause irreparable damage to the property or its contents;
- You exceed the maximum occupancy limit of your accommodation.
10 - Events outside our control
We will not be liable for any failure to fulfil our obligations under these terms and conditions caused by an event outside our control.
An event beyond our control means any act or event beyond our reasonable control, including, without limitation, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion or failure of public or private telecommunications networks.
11 - Miscellaneous
Guests may not use the rooms for commercial or immoral purposes.
The hotel reserves the right to modify the information contained on its website for online bookings at any time and is the sole owner of its content.
In the event that guests have requested a specific room, every effort will be made to fulfil their wishes, but we reserve the right to change the room initially allocated.
These terms and conditions are governed by Portuguese law and the exclusive jurisdiction of the Portuguese courts.
12 - If you have a problem or complaint
We take great care to ensure that our property is of the highest standard. However, if you have a problem with your room, please contact us immediately and give us the opportunity to resolve it. Please contact our team by phone at or email . We will work with you to ensure that all complaints are investigated and resolved as quickly and efficiently as possible.
Enjoy your stay.
